How Colleges and Universities Communicate with Vulnerable Students Through Their Websites

The COVID-19 pandemic presents a prevailing question, how might institutions support first-generation students when in-person interactions are limited?
How does a move to remote support services look for post-secondary institutions?
How can existing communication intended for first generation students be analyzed and/or overhauled?
Presenters will share findings from a recent study that was published in the Metropolitan Universities Journal on communications
and student services specific to first generation students and share implications to the current higher education environment.

Speakers:
Lynell S. Hodge, Researcher, Adjunct Faculty, University of Central Florida
Amanda Wilkerson, Assistant Professor, University of Central Florida
Emmanuela Stanislaus, Researcher, Assistant Director, Florida International University