Centering First-Generation Student Success with Chatbot Technology

As first-generation students enter higher education they are faced with the challenge of learning and successfully navigating their institution. Chatbot technology can be leveraged by universities to meet the needs of students and in a way that is familiar to them. Join this Online Meetup to discover the process of developing and launching a chatbot campus-wide, the key factors needed to engage with chatbot vendors, and potential pitfalls. The strategies needed to create a chatbot that serves as a navigational tool for first-generation and transfer undergraduates will be featured.
Speakers:
Cynthia L. Alvarez, Ph.D. Assistant Director of Student Success, California State University Office of the Chancellor
Mitzy Gonzalez, M.S.W., University Innovation Alliance Fellow & Assistant Director, Center for Higher Education Innovation, University of Central Florida